Effective Date: 23-01-2026
Last Updated: 23-04-2026

1. Introduction

Prime AC Solution (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, submit a form, request a service, or otherwise interact with us.

By using our website, you agree to the terms of this Privacy Policy.

2. Who We Are

Business Name: Prime AC Solution
Website: www.primeacsolution.com
Location: United Arab Emirates
Email: primeacsolution2026@gmail.com
If you have any questions about this Privacy Policy or how we handle your data, you may contact us using the details above.

3. Information We Collect

We may collect the following types of information:

Personal Information You Provide

When you contact us or fill out a form on our website, we may collect:

• Your name
• Phone number
• Email address
• Service address or location details
• Message or enquiry details
• Any other information you choose to provide

Technical Information Collected Automatically

When you browse our website, we may automatically collect certain technical information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Time spent on the site
• Referring website or source
• General usage and interaction data

Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website performance, understand visitor behavior, and enhance user experience.

4. How We Use Your Information

We may use your information for the following purposes:

• To respond to your enquiries
• To provide AC repair, AC maintenance, cleaning, installation, duct cleaning, and related services
• To schedule appointments and service visits
• To contact you regarding your request or booking
• To improve our website, services, and customer support
• To monitor website traffic and performance
• To prevent spam, fraud, abuse, or misuse of our website
• To comply with legal or regulatory obligations
• To send service-related updates or promotional communications, where permitted

5. Legal Basis for Processing

Where applicable under relevant data protection laws, we process personal information based on one or more of the following:

• Your consent
• The need to respond to your enquiry or provide requested services
• Our legitimate business interests in operating, improving, and securing our website and services
• Compliance with legal obligations

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Understand how visitors use the site
• Improve performance and user experience
• Remember certain preferences
• Measure marketing and advertising effectiveness

You may be able to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.

If our website uses analytics or advertising tools, those third-party providers may also collect certain information in accordance with their own privacy policies.

7. Contact Forms and Communication

If you contact us through a website form, WhatsApp button, phone call, or email, we may collect and store the information you provide so we can:

• Respond to your enquiry
• Provide quotes or estimates
• Arrange service appointments
• Follow up regarding your request

Please do not send sensitive personal information through website forms unless specifically requested and necessary.

8. How We Share Your Information

We do not sell your personal information.

We may share your information only when necessary, including with:

• Our employees, staff, or authorized service personnel
• IT, hosting, website, form, and technical service providers
• Marketing, analytics, or communication service providers
• Legal, regulatory, or governmental authorities if required by law
• Professional advisers where reasonably necessary

Any such sharing is limited to what is necessary for business operations, service delivery, legal compliance, or website functionality.

9. Third-Party Services and Links

Our website may use or link to third-party services, plugins, or platforms, such as:

• Contact forms
• Analytics tools
• WhatsApp
• Social media platforms
• Maps or embedded content
• Spam protection tools

These third parties may collect information in accordance with their own privacy policies. We are not responsible for the privacy practices of third-party websites or services.

10. Data Retention

We retain personal information only for as long as necessary to:

• Respond to your enquiry
• Deliver our services
• Maintain business records
• Resolve disputes
• Enforce agreements
• Comply with legal and regulatory obligations

When information is no longer required, we take reasonable steps to delete, anonymize, or securely store it as appropriate.

11. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, disclosure, or alteration.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

12. Your Rights

Depending on applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information, where applicable
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request clarification regarding how your information is used

To make a privacy-related request, please contact us using the contact details listed in this Privacy Policy.

13. International Data Transfers

Some of our website tools, hosting providers, plugin providers, analytics services, or communication platforms may process or store data outside the UAE. Where this happens, we take reasonable steps to ensure that your information is handled appropriately and in accordance with applicable legal requirements.

14. Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information through our website, please contact us so we can take appropriate action.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, legal requirements, or privacy practices. Any updates will be posted on this page with a revised “Last Updated” date.

We encourage you to review this page periodically.